Refund & Replacement  Policy

1. Physical Books (Printed Copies):

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All sales of printed books, including standard, signed, special, and limited editions, are final, except in cases where an item is damaged, defective, or incorrect.

• If your order arrives damaged or incorrect, you must contact us within three (3) days of delivery with your order number and photos of the issue.

• Once approved, we will, at our discretion:

  • Ship a replacement copy, or

  • Refund the original purchase price to your original payment method.

• Returns or refunds are not available for buyer’s remorse, change of mind, or order errors.

• Signed, special, and limited editions may have natural variations (e.g., signature placement, cover design, or bonus content). These are not considered defects.

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2. Digital Products (eBooks, PDFs, Audiobooks):

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All digital products are final and non-refundable.

• If you encounter technical issues accessing your digital purchase, please contact support@piercerockwellnovels.com for assistance.

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3. Pre-Orders and Cancellations:

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• Preorders, physical books, and digital products cannot be canceled.

• Pre-orders will ship or be fulfilled on or after the release date communicated via email or promotional announcements.

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4. Refund Process:

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If your order qualifies for a replacement or refund:

1. Contact support@piercerockwellnovels.com with your order number, proof of purchase, and photos of damaged or incorrect items.

2. Once your claim is approved, we will either:

   • Ship a replacement copy, or

   • Issue a refund to your original payment method within 7–10 business days.

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5. Contact:

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For questions about this policy or to request assistance, please contact:
sales@piercerockwellnovels.com

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